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Privacy Policy

At HygiZen ("we," "our," or "us"), operated by HygiZen Pvt Ltd, accessible via https://qrmenu.hygizen.info, we are committed to protecting the privacy and personal data of our platform users, restaurant partners, and dining customers. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our interactive QR menu ordering system, waiter terminals, and administrative management services.

1. INFORMATION WE COLLECT

We collect information necessary to provide and improve our QR menu and restaurant management services:

  • Account & Contact Data: Name, email address, phone number, restaurant business details, and login credentials provided during registration.

  • Order & Transaction Data: Details regarding menu selections, order timestamps, table identifiers, transaction IDs, payment status, and coupon usages.

  • Technical & Usage Data: Device IP address, browser type, operating system, menu interaction metrics, session data, and cookies used to ensure proper platform functionality.

  • Payment Information: Online payment processing details processed securely via our integrated third-party payment gateways (we do not store full payment card details directly).

2. HOW WE USE YOUR INFORMATION

We process collected data to:

  • Operate and maintain the HygiZen digital menu, waiter terminals, and our platform features.

  • Facilitate real-time order processing, table management, and smart coupon delivery.

  • Communicate transactional updates, administrative notices, and platform support responses.

  • Enhance system security, monitor platform performance, and prevent fraudulent activity.

3. DATA SHARING & THIRD PARTIES

We do not sell, rent, or trade your personal information. We only share data with essential third parties under strict confidentiality agreements, including:

  • Service Providers: Cloud hosting infrastructure, database services, and analytics providers.

  • Payment Gateways: Third-party payment processors to verify and complete order transactions.

  • Legal Requirements: When required by law enforcement, regulatory authorities, or legal process to comply with applicable laws.

4. DATA SECURITY & RETENTION

  • Security Measures: We employ industry-standard technical and organizational security measures (including data encryption, secure HTTP protocols, and access controls) to protect your personal data.

  • Retention: Personal data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by financial, tax, and legal obligations.

5. YOUR RIGHTS & CHOICES

Depending on your jurisdiction, you have rights regarding your personal information, including:

  • Accessing, updating, or requesting the deletion of your account data.

  • Opting out of non-essential communications or marketing updates.

  • Disabling cookies through your browser settings (note that some features may not function properly without cookies)