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Terms & Conditions

  1. SERVICES PROVIDED HygiZen provides a cloud-based software-as-a-service (SaaS) solution enabling restaurant operators to build interactive QR menus, streamline live order management, manage waiter terminals, issue digital coupons, and optimize restaurant workflow operations.

  2. USER ACCOUNTS & REGISTRATION

  • Account Responsibility: Restaurant administrators and staff must provide accurate, complete registration details and maintain the security of their login credentials.

  • Authorized Use: You are responsible for all activities occurring under your account. You must notify us immediately of any unauthorized access or security breach.

  1. SUBSCRIPTIONS, BILLING & PAYMENTS Plans: Usage of HygiZen features is billed according to the subscription plan selected upon registration or renewal.

  • Payment Processing: All online subscription payments and guest order transactions are processed via secure third-party payment gateways. You agree to provide valid payment details and authorize recurring subscription charges where applicable.

  • Pricing Adjustments: We reserve the right to modify subscription pricing with prior notice to active account holders.

  1. RESTAURANT PARTNER RESPONSIBILITIES

  • Menu Content Accuracy: Restaurant operators are solely responsible for keeping menu items, prices, tax rates, dietary labels, allergen disclosures, and item availability up to date on their QR menu.

  • Order Fulfillment: The preparation, delivery, quality, and accuracy of food and beverage orders rest entirely with the restaurant partner. HygiZen serves solely as the digital ordering facilitator.

  1. INTELLECTUAL PROPERTY All software, designs, trademarks, logos, system algorithms, and content provided by HygiZen remain the exclusive intellectual property of HygiZen Pvt Ltd. Users are granted a limited, non-exclusive, non-transferable license to access and use the service during active subscription periods.

  2. SYSTEM AVAILABILITY & LIMITATION OF LIABILITY

  • Uptime & Maintenance: While we strive for 99.9% uptime, HygiZen is provided on an "as-is" and "as-available" basis. Temporary downtime may occur due to scheduled maintenance or third-party service interruptions.

  • Limitation: To the maximum extent permitted by law, HygiZen Pvt Ltd shall not be liable for direct, indirect, or consequential damages resulting from lost sales, system interruptions, or unauthorized access to restaurant data.

  1. TERMINATION We reserve the right to suspend or terminate account access immediately if a user violates these Terms & Conditions, engages in fraudulent activity, or fails to pay required subscription fees.